Adding Ticket Class Name To Email Template

Adding Ticket Class Name To Email Template

In some cases, organizers might want to include the name of the ticket that the attendee has purchased into the email template. Organizers can do so by including the "ticketClassName" merge tag. The "ticketClassName" merge tag can be included in both automated and manual emails. 

How to add ticket class name?

For automated email

Attendees will receive a automated confirmation email once they have registered / approved by the organizer. If the event involves ticketing, the Confirmation (With Ticket) email template already includes the ticket name. If the organizer would like to add the ticket name to the reminder email template, the steps are as below:
  1. Go to Email > Select Automated Email > Select either Reminder (24 Hour) or Reminder (1 Hour) template > Click on the edit icon




  2. Drag & drop a new text field or click on exisiting content boxes > Click Merge Tags > Select Basic User Info> Select the "ticketClassName" merge tag > Click Save Draft





For manual email

The steps to add ticket name: 
  1. Go to Email > Select Manual Email > Click Create Campaign



  2. Refer to step 2 for the automated confirmation email template above. Once the merge tag has been added, click Save Draft.

Note
  1. For events with Attendee Approval Mechanism turned on, ticketClassName merge tag cannot be used in the automated Acknowledgement Email template.


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