Downloading Fail Record On Attendee List

Downloading Fail Record On Attendee List

When performing bulk importing and also bulk update on the attendee list, organizers will be able to know more regarding the reason of invalid attendee imports. This can be done by downloading the failed record. 

Use Case:

  1. When organizer imports a new batch of attendees or bulk updates the current attendee list, there will be an error message that alerts the organizer that there are a certain number of attendees that are invalid. 
    1. For Bulk Importing Attendees 


    2. For Bulk Update


  2. To view the reason that the attendee is invalid, click "Download Fail Record".
    1. Once the CSV file is downloaded, scroll to the right to view the column labelled as "failedReason". Organizers will be able to view the reason under this column. 

List of Failed Reasons

For Bulk Update:

  1. ATTENDEE_ID_INVALID - Invalid attendee ID
  2. EMAIL_INVALID - Invalid email address
  3. UNKNOWN_FIELD_ID - Related to wrong custom field ID in the CSV File header
  4. RADIO_GROUP_OPTION_NOT_FOUND - Related to invalid input for single choice field 
  5. DROPDOWN_OPTION_NOT_FOUND - Related to invalid input for dropdown field 
  6. CHECKBOX_GROUP_OPTION_NOT_FOUND - Related to invalid input for consent text field 
  7. TICKET_CLASS_NOT_FOUND - Related to invalid ticket class name 

For Bulk Import:

  1. EMAIL_MISSING - The email field is blank. (Only applies for non in-person events)
  2. EMAIL_INVALID - Invalid email address 
  3. UNKNOWN_FIELD_ID - Related to wrong custom field ID in the CSV File header
  4. RADIO_GROUP_OPTION_NOT_FOUND - Related to invalid input for single choice field 
  5. DROPDOWN_OPTION_NOT_FOUND - Related to invalid input for dropdown field
  6. CHECKBOX_GROUP_OPTION_NOT_FOUND - Related to invalid input for consent text field 

    • Related Articles

    • Attendee Meetup

      Organizers can enable the Meetup function so that attendees can schedule a meetup with other attendees. Reminder: Organizers need to turn on the Meetup function so attendees can enable meet-up and edit their available schedule on the meet-up edit ...

    • Event Setting

      Event Settings Video Guide Once an event is newly created, organizers can now enter the basic event information under Event Settings. Please refer to this video guide on how to customize event settings. Article Guide Basic Event Info In order to edit ...

    • Event Settings - Webinar View Count and People List Control

      To allow other participants to see how many viewers or people are there in the event or session, use the In-event interaction Control function. Please note that the People list function applies to all roles in the event sites. You may find Event ...

    • Event Settings - Attendee Profile Setting

      How To Set Up Fields Displayed On Attendee Profile To edit the fields showing in the attendee profile, please follow the steps below: Step 1: Click Event Settings and click Attendee Profile Setting . Step 2: You can select/unselect the check box to ...

    • Visit Product List Page

      The product list page allows attendees to browse and explore different products from each exhibitor. Attendees can apply filters to find the products under specific categories. Attendees may see the product detail by clicking the product image as ...