How to change attendee's ticket type

How to change attendee's ticket type

Using multiple ticket types with Free and Paid tickets means having different event access or permission for each type of ticket. In the case that the attendee wishes to change his ticket type, you may do so by following a few steps.  

Reminder: 

  • Editing the ticket type will NOT trigger any automated confirmation email. 
  • Editing the ticket type will only change the permission or access of the attendee to the event. However, it does not handle any refund or surcharge. (Organizers still need to handle the money via Stripe and not in Event Portal

To change an attendees ticket type, do the following:

Step 1: Go to Attendee list on the left.


Step 2: Locate or search the attendee, hover after on the right and click on the Edit icon.


Step 3: Change the ticket type by choosing from the types of ticket available.


Step 4: Click Update and the updated ticket type will be shown under the participant's detail.




Note
  1. As the confirmation email will not be sent out automatically after the ticket type is updated, please refer to this article to know how to resend automated emails. 
    1. Once the automated confirmation email is resent to the attendee, it will reflect the new ticket type that has been assigned. 



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