Steps To Enable Offline Payment (For Organizers)

1. Under Payment Methods, click on Manage to input the payment description that will be shown on the registration form. Once the details are input, click Save.
   
   
   
   
   
   
   
   Remark: 
1. Please include the email address to receive the payment proof from attendee
2. The invoice due date will be included in the payment invoice that is sent to the attendee. 
   
   
   
   
2. Toggle ON the Offline Payment toggle. 
   
   
   
   

How to change the payment approval status of the attendees that have submitted the registration form? 

1. Payment Method - Select the corresponding payment method to show the list of attendees.
   
1. Online payment 
   
2. Offline payment 
   
3. N/A - For free order
2. Status - Represents the order status.
   
1. Initialized 
   
2. Payment pending 
   
3. Paid
   
4. Cancelled 
   
5. Completed
3. Offline Payment Approval - Represents the approval status of the offline payment.
   
1. Pending 
   
2. Approved
   
3. Cancelled 
   
4. N/A - Represents either online payment or free order
   

1. On the Order List, select Offline Payment under the Payment Methods filter.
   
   
   
   
2. If you would like to search for all attendees that have not paid, select Pending under the Offline Payment Approval filter. If you would like to search for a specific attendee, simply input the invoice ID, attendee email or attendee name into the search bar and click search. 
   
   
   
   
3. To bulk approve numerous attendees at once, select all the attendees and click on the approve icon. To bulk cancel the approval status, simply select all attendees and click on the cancel icon. Quota will be released after cancellation.
   
   Bulk approval
   
   
   
   Bulk cancel
   
   
   
   
4. To approve or cancel a single attendee, simply change the status under the Approval Status column.
   
   
   
   
   
   
5. Once the attendee payment status has been approved, the attendee record will be generated on the Attendee List. The attendee will then receive an order summary email and a confirmation email. 
   
   Approved status
   
   
   
   Record on attendee list
   
   
   
   Order summary email
   
   
   
   Confirmation email 
   
   

How to resend the order summary email and payment reminder email? 

1. Go to Order List, search or select the attendees that you would like to resend either the order summary email or payment reminder email to. 
   
   
   
   
2. Click on the send icon, select to send either of the mentioned emails. 
   
1. Remarks
   
1. The order summary email can only be sent to attendees that are under paid or completed status.
   
2. The payment reminder email can only be sent to offline payment attendees. It also cannot be sent to attendees with approved or cancelled offline payment status.
   
2. To resend in bulk
   
1. Select multiple attendees and click on the send icon. Once clicked, select the corresponding email to be sent out.
   
   
   
   
   
   
3. To resend individually
   
1. Hover over the attendee name and click on the send icon. Once clicked, click Long Press To Send.
   
   
   
   
   

What will happen to the attendee quota for the cancelled attendees?

How to download a PDF file of the payment invoice for an attendee? 

1. Go to the Order List and search for the attendee that you would like to find. You can do so by entering the invoice ID, attendee email or attendee name into the search bar and click search.
   
   
   
   
2. Click on the highlighted icon and click Download Invoice.
   
   
   
   
   

Attendee flow when using offline payment

1. Enter your email address, select the ticket type and input the registration details on the registration form. 
   
   
   
   
2. Select the Offline Payment option and notice the payment details that are stated. Then, click Next. 
   
   
   
   
3. Input the billing information. This will be included in the payment invoice. The fields that are included in the billing information are listed below. You may further edit the details or add any additional information needed. 
   
1. Fields under billing information:
   
1. Company Name 
   
2. Company Address
   
3. Name
   
4. Email 
   
5. Contact Number
   
   
   
   
4. Click Proceed The Payment. There will be a pop-up message as below and you will then receive an invoice sent to your email. 
   
   Pop-up message
   
   
   
   Invoice
   
   
   
5. Make payment to the stated bank account and send the proof of payment to the organizer.
   
6. Send the payment proof to organiser according to instruction.
   

Remarks

1. This feature is only available for events created after 31/1/2024.
   
2. If the organizer has cancelled an order, the purchaser can re-register themselves and a new order will be created.