Custom Domain for Organisation

Custom Domain for Organisation

Custom Domain

EventX now allows organizers to self configure a Custom Domain for their event sites, helping improve branding and provide a more professional experience for attendees.

Instead of using the default EventX URL: 

you can host your event pages under your own branded domain, such as: 

Custom domains are configured at the organisation level, allowing multiple events to share the same domain.

Benefits

By using your own custom domain, you can:
  1. Strengthen your event branding
  1. Provide a more professional and consistent experience
  1. Manage multiple events under one branded domain, keeping your events organized
  1. Create custom event paths for different events within your organisation
Example:
You can also configure a redirect URL for the default landing page of the custom domain.

Prerequisites

Before setting up your custom domain, please ensure:
  • You can log in to your domain registrar account.
  • You have access to manage DNS settings with your domain provider.

Setup Steps

Follow the steps below to configure a custom domain for your organisation.


Step 1 — Self Configure the Custom Domain in the EventX Portal

  1. Go to Custom Domain section in the EventX portal. Click + Add Domain.

  2. Enter your preferred custom domain (e.g. demo.event.day) and click Create Domain to generate the DNS records required for setup.

  3. Once created, EventX will display the DNS records needed for verification.


Step 2 — Add a CNAME and TXT Record

Log in to your domain provider and add the CNAME and TXT record provided by EventX portal.

Example domain:

Type: CNAME
Name: demo
Value: esaas-custom-domain.eventx.io

Type: TXT
Name: @
Value: {{verification value generated in the EventX portal}}


Step 3 — Wait for Verification
After the DNS records were added, go back to EventX portal and click Verify Domain. EventX will then automatically verify your domain. The verification process usually takes about 10–15 minutes.


Once verification is completed, the custom domain will be successfully connected to your organisation and can be used for your event pages.




Note

Mainland China Accessibility

Mainland China accessibility will not be guaranteed for your own custom domain, as EventX cannot control the nameserver for the custom domain.
For Mainland China location browsing, the event URL will be redirect to EventX Mainland China friendly domain (https://spot.eventx.com.cn/eventx/{{event_id}})

Screen_Shot_2023-02-10_at_1.42.14_PM.png

 

Domain Provider Limitation

Some domain providers (eg. Godaddy) don't allow setting CNAME on the root domain (http://event.day). You will need to use a subdomain (https://demo.event.day) for a custom domain.
If you intended to use the root domain as the custom domain for your event, you can set up the custom domain on the cname www. Then do a URL forward the root domain (https://event.day) to (https://www.event.day)

 

Troubleshooting

To verify if the record is inputted correctly, you may verify the record on https://mxtoolbox.com/CNAMELookup.aspx

    • Related Articles

    • Utilize custom page to empower your event

      Are you thinking of ways how to increase attendee engagement while they are at your event site? Try utilizing the custom page which is available under Enterprise Plan. To add a custom page check out: Venue Customization - Configure Navigation and ...

    • Whitelabel Addon

      Elevate your brand presence with the EventX Whitelabel addon, purpose-built to deliver a seamless, fully branded experience by removing EventX elements from your event environment. Our flexible options allow you to remove all branding or tailor ...

    • How to find your Organisation ID?

      Go to https://portal.eventx.io/organization-details, share with us your Organisation ID

    • People List Tutorial Videos

      Welcome to the People List training series, your step-by-step guide to managing and organizing attendees efficiently within the event platform. In this series, you’ll learn how to make the most of the People List—your central hub for viewing, ...

    • Receiving Announcements by Push Notifications

      To receive event announcements, as an attendee, you must have enabled notifications for your EventX account and granted permission on your specific device. The device needs to be connected to the internet at the time the announcement is sent in order ...