Use Case: Why is a different sender name being shown on Outlook?

Use Case: Why is a different sender name being shown on Outlook?

Summary

  1. For both automated and manual emails, there are cases where Outlook does not display the sender name as set on the EventX portal. This is due to Outlook's internal settings. 

When will this happen? 

A different sender name will be displayed on Outlook when there the Add to calendar toggle is on.  



Once this toggle is on, the organization name will be shown as the sender name on Outlook. 


Example

  1. Sender name has been set as Yujin Koh.
  2. When the Add to calendar toggle is on, the organization name will be shown as the sender name on Outlook. 




  3. When the Add to calendar  toggle is off, the entered sender name will be shown on Outlook. 





    • Related Articles

    • Use Case : Importing Attendees As Invited Status & Sending Invitation Email

      There are 3 methods to import the attendees as invited status to ensure that they go through the registration process. The methods are as described below. Method 1 : Importing attendees using RSVP invite while sending them manual email This method is ...

    • Use Case : Unable To Click On Check-in QR Code URL On Outlook

      Unable To Click Check-in QR Code URL If attendees encounter an issue where the Check-in QR Code URL cannot be clicked when using Outlook as shown below, organizers can manually convert the URL into a hyperlink in the email editor. Steps to manually ...

    • Use Case: Assigning Table Number to Attendee

      This article will walk through a common use case - assigning table numbers to event attendees. Create a Registration Form Click on Create New Form to create a new registration form or click on the edit icon to edit an existing form. Click "Manage ...

    • Use Case : Sending unique links to attendees after the event has ended

      Some organizers would like to send out unique links to their attendees after they have successfully attended an event. This can be done by using our manual email campaign. Examples of use cases that could benefit from the steps mentioned in this ...

    • Use Case : Adding a calendar link as a button in the email template

      In certain cases, organizers might want to add the calendar link as a button in the email template. If so, please be reminded that the event date and time that is set on the EventX portal page will not be automatically reflected on the calendar link ...