Ways to prepare before joining an event

Ways to prepare before joining an event

Want to have a smooth, hassle-free event? Ensure that everything works well before the event day.

Check your browser

 

*** It is important to check/change your device browser settings with the recommended settings to access the event successfully. Refer to this article: Browser settings that need to be checked before joining an event

 

Desktop

 

Using the HTML5 compatible browser such as Edge and Safari or the latest versions of Google Chrome or Mozilla Firefox on your laptop or computer guarantees the best experience, especially if you are an Organizer or Speaker.

It is also highly recommended to join an event using a Laptop or Desktop rather than mobile for a better viewing experience.

 

Note: Sometimes, third-party extensions can affect the experience by blocking some of the EventX interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.

 

Mobile

 

When using mobile devices the experience will be limited for Organizers or Speakers but sufficient for event attendees. In case the mobile device is the only thing you have, we recommend opening the event link on a Chrome browser and not on your mobile phone's default browser.

Check the internet

 

Video and audio streaming is heavy on the internet that's why we recommend running a speed test (e.g. https://www.speedtest.net/) and making sure you have at least 10Mbps+ on Download and 30 Mbps+ Upload speed for the best experience across the event.

 

Tip: Mozilla Firefox works best for low-bandwidth internet connections for laptops or computers.

 

Check any settings on top of your internet

 

Some over-the-internet settings affect the experience and can prevent you from getting the best experience. Please make sure to turn off VPN, proxy, or Firewall while organizing, attending, or speaking at the event on EventX platform.

 

System requirements for accessing the platform

 

Video streaming requires processing power. Please make sure you are using a Desktop, Laptop, or mobile with the following specs.

 

Desktop:

  • Windows 7 or above

  • MacOSX 10.10 or above

  • HTML5 compatible browsers such as Edge and Safari, with a strong preference on Firefox and Chrome

Mobile Device:

  • Andriod 6.0 or above

  • iOS 8 or above

  • HTML5 compatible browsers such as Edge and Safari, with a strong preference on Firefox and Chrome

     

Do a rehearsal or test event

 

To do a rehearsal of your webinar sessions you may refer to: How does a speaker join the rehearsal before the webinar live?

 

Note: Make sure all speakers/co-host have been invited for the role. You may need to remind them that they need to log in using the invited email to be recognized as speaker/ co-host.

 

Register yourself for your event

 

Although you can preview your event at any time by clicking Preview/Enter Event at the top of your Event Dashboard, we recommend registering as an attendee with a different email address so that you can view your event from an attendee's perspective.

 

Do a test run on the Backstage

 

Test your speakers’ AV devices Backstage or do a rehearsal before the event. You can share the backstage/rehearsal link and test it at any time before your event is live.

You may test with speakers/co-hosts using the 'same' gadget and network connection that they will be using on the event day. This is to actually see if there will be issues that can be addressed immediately before the actual event.

Feel free to reach us at support@eventx.io for other questions and assistance.

 

 

    • Related Articles

    • Virtual Event

      Introduction A virtual event refers to a gathering or conference that takes place entirely online, allowing participants to connect, engage, and interact remotely. It utilizes virtual platforms, such as video conferencing software or dedicated event ...

    • Pre-event Dashboard

      Organisers are given access to a pre-event dashboard where they can view comprehensive data on their event. Pre-event data can be found on the dashboard page under the Pre-event tab. You can view the following on the Pre-event dashboard: Total and ...

    • Event Setting

      Event Settings Video Guide Once an event is newly created, organizers can now enter the basic event information under Event Settings. Please refer to this video guide on how to customize event settings. Article Guide Basic Event Info In order to edit ...

    • Definition of Event Roles

      An event manager cannot: add another team member as event manager of the event and connect to stripe account and create tickets Organizer Organization Manager Event Manager Host/Co-host of Webinar Session Speaker Booth Exhibitor Booth Representative ...

    • Browser settings that need to be checked before joining an event

      When joining an event make sure to use the supported browsers Safari Chrome Firefox Microsoft Edge Joining an event via Safari - Please toggle off “Prevent Cross-Site Tracking” On iPhone Step 1: Go to your phone settings and choose Safari. Step 2: ...