Event Setup User Guides
Adding Event Manager
Video Guide Please refer to this video guide on how to add event manager. Article Guide Organizers are able to add Event Managers to help co-manage the event. To do so, follow the steps below. Add A New Event Manager (For Organizer) Click Event ...
Redeem Free eSIM on EventX Webapp
Attendees can redeem a free eSIM on the EventX Webapp by entering a promo code. This will provide attendees with free data. Remarks The eSIM is only available for China, Hong Kong and Macau regions. The feature will be turned on by default for ...
On Demand Sessions
On-demand sessions are pre-recorded or previously conducted sessions that can be accessed and viewed at any time, providing flexibility for attendees to engage with the content at their convenience. These sessions are often available for viewing ...
Organizer Portal Guide
Once you have logged into your EventX account, you will be directed to the organizer portal page. This article covers the features present on the organizer portal. Help Chat By clicking on the Help Chat button, you can choose to contact our support ...
Activate Role Flow For Special Roles (Host, speaker, booth exhibitor/representative)
The EventX system will create an account for newly added special roles such as hosts, speakers, booth exhibitors and booth representatives. The login flow will be as shown below. You will receive an invitation email containing the assigned role and ...
Add multi-lingual content to my event
To be able to add multi-lingual content to your event, go to Event Settings > General Settings > Multiple Content Languages, then select the desired language. To add multi-lingual content to webinar sessions or any content, just find Multiple Content ...
Registration Form - Separate First Name And Last Name
The registration form currently allows registrants to input their first name and last name separately when filling up the registration form. By default, a registration form will be attached to a newly created event and will have the first and last ...
Event Settings - General Settings
Organizers are able to edit the General Settings of a created event under Event Settings. The items that can be edited under this tab are covered below. Event Language Under this setting, organizers have the option to select the default language and ...
Virtual Event
Introduction A virtual event refers to a gathering or conference that takes place entirely online, allowing participants to connect, engage, and interact remotely. It utilizes virtual platforms, such as video conferencing software or dedicated event ...
Livestreaming Settings
Checking The Current Bandwidth On Your Device When you are facing issues when hosting, watching the webinar session or doing networking in EventX event, one of the possible reasons might be due to bandwidth or network instability. To verify the root ...
Exhibitor Guide
Video Guide Please watch the recorded video guide via this link. Support Articles How To Activate Role & Join Event As Booth Exhibitor / Representative When you are assigned as an exhibitor or booth representative, you will need to activate the role ...
Event WebApp
EventX WebApp Setup Guide For Organizers Please refer to the following guides to setup the WebApp as an organizer. Menu Bar & Theme Color Organizers are able to customize the navigation bar and also change the theme color of the event under the Menu ...
Event Setting
Event Settings Video Guide Once an event is newly created, organizers can now enter the basic event information under Event Settings. Please refer to this video guide on how to customize event settings. Article Guide Basic Event Info In order to edit ...
Exhibitor User Guide
Video Guide Please watch the recorded video guide via this link. Support Articles How To Activate Role & Join Event As Booth Exhibitor / Representative When you are assigned as an exhibitor or booth representative, you will need to activate the role ...
How To Edit Personal Details For Speakers
The organizer sends you a specific invite given the special role of a speaker through your email. Notice that you are invited to join as a speaker. Scroll down to find the button that says "Activate Role". Once you click the "Activate Role" button, ...
Event Settings - Auto Capitalise Mode
To ensure that each word of an attendee name and job title starts with capital letters, organizers can toggle on the "Auto Capitalise Mode" feature under General Settings and click Save. Use Case: When feature toggled OFF When an attendee fills up ...
Account Suspended Due To Overdue Payment
A reminder will be sent 14 days before the outstanding invoice is due. We strongly recommend contacting your finance department to settle the outstanding invoice promptly. In the event of a payment overdue, your access to the admin portal will be ...
Export Event Report
You can download these 2 reports for your event. Attendee list report Check-in/out report - Contains the check-in and check-out records if the event has In-person check-in enabled.
How to find your Organisation ID?
Go to https://portal.eventx.io/organization-details, share with us your Organisation ID
How To Sort The Attendee Order On EventX Check-in App
How to change the sorting method of the attendee list on the EventX Check-in App? Click on the "Sort By" wording next to the number of attendees Select the respective sorting method and click Apply. Use Case: When an attendee is being checked-in ...
Multiple registration using the same email address
We have launched an enhancement on the registration flow. For all the in-person event created after Nov 8, 2023, these changes will be applied. Use Case A company admin or secretary registers multiple entry for the event using same email address and ...
Event App/Lead Capture Mobile Browser Camera Permission
In order to a allow the Event WebApp working smoothly, please ensure the Camera permission is setup correctly. Permission needed: Camera permission If the camera is not working correctly, please further check if the mobile browser has correctly setup ...
Assign Registration Ticket
Assign Registration Ticket We have launched an enhancement on the registration flow. For all the event created after Nov 17, 2023, these changes will be applied. Use Case A company admin or secretary registers multiple entry for the event and would ...
Customer Support Channels (WeChat/Slack)
We provide 3 official support channels for each Organisation, that signed contract with EventX. With our dedicated support channels customized for your organization, you'll get helpful assistance tailored specifically to your products and events. Our ...
Drafting a Reminder Email for the Virtual Attendees
Having better preparation on the camera and microphone setup in advance for the virtual attendees will help them enjoy the online event with a smooth experience. We understand that a good reminder will play an important role here. Here is a reminder ...
Email Unsubscribe Feature
We have launched an "Unsubscribe" feature for our manual email campaigns. This will allow recipients to opt out from receiving future emails from an event automatically, in order to comply with local privacy laws. This new feature provides email ...
How many iPads and Printers needed for my events?
When planning for an event to handle attendee arrivals and access, several factors need to be taken into account: Maximum concurrent traffic - Determine the maximum number of attendees that will be accessing the platform and checking into the event ...
Magiclink for Imported attendees
Attending the event with a magic link allows attendees to enter the event directly without a password sign-up but by just clicking a unique link from the provided email. Important Reminder The magic link will be automatically generated for attendees ...
Custom Domain for Organisation
Want to have a custom domain for better branding for your event site and your organisation? It is now possible on EventX event platform NOTE: Each Custom Domain is binded to your Organisation, you can have multiple events within an Organisation. You ...
Pre-event Dashboard
Organisers are given access to a pre-event dashboard where they can view comprehensive data on their event. Pre-event data can be found on the dashboard page under the Pre-event tab. You can view the following on the Pre-event dashboard: Total and ...
In-event Dashboard
As the event organizer, we know you would like to keep track of how the entire event is doing. EventX Virtual platform provides you with a live in-event organizer dashboard. The real-time in-event dashboard shows real-time attendee count at for ...
( DEPRECATED) New Account Sign Up/Login Flow for Mainland Users 中国内地用户新账户注册/登录流程
Event Attendees, Event Managers, Speakers, Exhibitors and Booth Representatives from China will now enjoy a more simple and direct account sign up and login flow with their mobile no. on EventX platform. If our platform detects the user's IP address ...
Utilize custom page to empower your event
Are you thinking of ways how to increase attendee engagement while they are at your event site? Try utilizing the custom page which is available under Enterprise Plan. To add a custom page check out: Venue Customization - Configure Navigation and ...
Hybrid Event Set Up Flow
EventX Virtual platform is not only limited to doing events online. Check out how you can use EventX for your Hybrid or Physical event. To use the EventX Virtual platform for a physical event, do these steps: Step 1: On the organizer portal, enable ...
Blocklist function
On some occasions, event organizer would like to apply a tighter control on their attendee registration list, like avoiding competitors from joining their event or prefer the attendee to register by their company email. You can now make use of the ...
Event Settings - Landing Page
Organizers can customize the items that will be shown on the landing page of an event. Steps Step 1: Go to Landing Page. Step 2: Toggle on or off the pages by clicking on the toggle. To change the order of items displayed, simply drag and drop the ...
Delete chatroom message by the organiser
Under the Enterprise Plan, the organizer can delete messages in the public chatroom and booth chatroom if there are any attendees who sent inappropriate messages. Step 1: Click the three dots button on the right-hand side of the message you would ...
Post-event Survey For Attendees
To gain valuable insights from your attendees about the event through the post-event survey, follow these steps: Step 1: After logging in to the organizer portal, go to Event Settings, under Event Setting , click on the General Settings tab Step 2: ...
Ticket Currency and Payment Methods
EventX offers a wide range of currency and payment method for the organizers who organize ticket selling events. The default currency is set to USD. Once a ticket is sold, you will not be able to make any modifications. EventX currently supports the ...
Networking Lounge Setup Guide
The organizer can set up the networking lounge for participants and visitors to share their experiences and exchange ideas. Please refer to the guideline below on how to set up the networking lounge. The Networking Lounge is located under the Web App ...
Next page