Event Setup User Guides
Add-on Items
Create Add-on Organizers are able to create add-ons for attendees to purchase. The main purpose of this feature is to allow attendees to purchase add-ons that provides access to certain breakout sessions that are not covered under the main ticket. ...
Secondary Email Feature
Newly created events after Jan 15, 2024 will consist of the Secondary Email feature where organizers and attendees can input up to 5 secondary email addresses. The secondary email addresses that has been input will receive a carbon copy (cc) of all ...
Activate Role Flow For Special Roles (Host, speaker, booth exhibitor/representative)
The EventX system will create an account for newly added special roles such as hosts, speakers, booth exhibitors and booth representatives. The login flow will be as shown below. You will receive an invitation email containing the assigned role and ...
Add multi-lingual content to my event
To be able to add multi-lingual content to your event, go to Event Settings > General Settings > Multiple Content Languages, then select the desired language. To add multi-lingual content to webinar sessions or any content, just find Multiple Content ...
Registration Form - Separate First Name And Last Name
The registration form currently allows registrants to input their first name and last name separately when filling up the registration form. By default, a registration form will be attached to a newly created event and will have the first and last ...
Event Settings - General Settings
Organizers are able to edit the General Settings of a created event under Event Settings. The items that can be edited under this tab are covered below. Event Language Under this setting, organizers have the option to select the default language and ...
Exhibitor User Guide
Video Guide Please watch the recorded video guide via this link. Support Articles How To Activate Role & Join Event As Booth Exhibitor / Representative When you are assigned as an exhibitor or booth representative, you will need to activate the role ...
How To Edit Personal Details For Speakers
The organizer sends you a specific invite given the special role of a speaker through your email. Notice that you are invited to join as a speaker. Scroll down to find the button that says "Activate Role". Once you click the "Activate Role" button, ...
Downloading Fail Record On Attendee List
When performing bulk importing and also bulk update on the attendee list, organizers will be able to know more regarding the reason of invalid attendee imports. This can be done by downloading the failed record. Use Case: When organizer imports a new ...
Event Settings - Auto Capitalise Mode
To ensure that each word of an attendee name and job title starts with capital letters, organizers can toggle on the "Auto Capitalise Mode" feature under General Settings and click Save. Use Case: When feature toggled OFF When an attendee fills up ...
Using EventX Stripe Account
If you are not able to create an Stripe account for your company, you may request a Stripe account from EventX. EventX will use a shared Stripe account for your organisation. Stripe fee: 3.4% + HK$2.35 per successful card charge The handling fee from ...
Account Suspended Due To Overdue Payment
A reminder will be sent 14 days before the outstanding invoice is due. We strongly recommend contacting your finance department to settle the outstanding invoice promptly. In the event of a payment overdue, your access to the admin portal will be ...
Export EventX 1.0 attendee data (with QR Code data) and Import to EventX 2.0
Export the full attendee list on EventX 1.0 in CSV format Go to EventX 2.0 event Download the Import template EventX 1.0 QR code data of the attendee is located in the Column: QR Code Token. ...
Export Event Report
You can download these 2 reports for your event. Attendee list report Check-in/out report - Contains the check-in and check-out records if the event has In-person check-in enabled.
How to find your Organisation ID?
Go to https://portal.eventx.io/organization-details, share with us your Organisation ID
How To Turn On/Off Automated Reminder Emails
Under certain conditions, organizers may want to disable the automated reminder emails from being sent out. To do so: Go to Email > Select Automated Email > Scroll down and you will see the Reminder (24 Hour) and Reminder (1 Hour) email template ...
Adding Ticket Class Name To Email Template
In some cases, organizers might want to include the name of the ticket that the attendee has purchased into the email template. Organizers can do so by including the "ticketClassName" merge tag. The "ticketClassName" merge tag can be included in both ...
How To Sort The Attendee Order On EventX Check-in App
How to change the sorting method of the attendee list on the EventX Check-in App? Click on the "Sort By" wording next to the number of attendees Select the respective sorting method and click Apply. Use Case: When an attendee is being checked-in ...
Multiple registration using the same email address
We have launched an enhancement on the registration flow. For all the in-person event created after Nov 8, 2023, these changes will be applied. Use Case A company admin or secretary registers multiple entry for the event using same email address and ...
How to Add Custom Field Merge Tags for Automated Email
How to use custom field merge tags in an automated email template? Go to Email > Select Automated Email > Select a Template > Hover over the right side of the template row and click the edit icon Drag & drop a new text field or click on exisiting ...
Custom Sender Email Domain
Organizers are able to use their own custom email sender domain for automated emails. This applies to all automated emails including: Invitation RSVP Invitation Confirmation (Without Ticket) Confirmation (With Ticket) Reminder (24 Hour) Reminder (1 ...
How to Remove Duplicated Attendees When Importing Attendees
When performing bulk importing on the Attendee List, organizers have the option to either include or exclude the duplicated emails that already exist within the Attendee List. This feature is present when importing attendees as Registered status. ...
Event App/Lead Capture Mobile Browser Camera Permission
In order to a allow the Event WebApp working smoothly, please ensure the Camera permission is setup correctly. Permission needed: Camera permission If the camera is not working correctly, please further check if the mobile browser has correctly setup ...
Assign Registration Ticket
Assign Registration Ticket We have launched an enhancement on the registration flow. For all the event created after Nov 8, 2023, these changes will be applied. Use Case A company admin or secretary registers multiple entry for the event and would ...
Customer Support Channels (WeChat/Slack)
We provide 3 official support channels for each Organisation, that signed contract with EventX. With our dedicated support channels customized for your organization, you'll get helpful assistance tailored specifically to your products and events. Our ...
Drafting a Reminder Email for the Virtual Attendees
Having better preparation on the camera and microphone setup in advance for the virtual attendees will help them enjoy the online event with a smooth experience. We understand that a good reminder will play an important role here. Here is a reminder ...
Email Unsubscribe Is Available In Email Campaign Now!
We are launching an "Unsubscribe" feature for our manual email campaign. This will allow recipients to opt out of receiving future emails from your event automatically, in order to comply with local privacy laws. There will be an "Unsubscribe" link ...
Attaching the ics calendar file to the Manual Email campaigns
An ics file enables recipients to save the event details outlined in your email directly to their own digital calendar. Whether they use Google Calendar, Outlook, iCalendar or another calendar service, recipients can simply click to download the ics ...
How many iPads and Printers needed for my events?
When planning for an event to handle attendee arrivals and access, several factors need to be taken into account: Maximum concurrent traffic - Determine the maximum number of attendees that will be accessing the platform and checking into the event ...
Setting up Custom Sender Email Domain
Allowing event organizers to set up custom email domains when using event management software offers several benefits, including: Professionalism: Custom email domains provide a professional touch to the communication between event organizers and ...
Magiclink for Imported attendees
Attending the event with a magic link allows attendees to enter the event directly without a password sign-up but by just clicking a unique link from the provided email. Important Reminder The magic link will be automatically generated for attendees ...
Creating Promo Codes
Promo codes are codes that customers can enter at checkout to receive a discount on their event ticket purchases. These codes are usually a combination of letters and numbers and can be found through the organizer's promotional channels. Adding & ...
Tracking sent Emails
We understand that many of you would like to track about email delivery status for the sent emails. For that reason, email delivery tracking is now possible. You are able to keep track of email you sent to attendees with a few clicks, that means you ...
Pre-event Dashboard
Organisers are given access to a pre-event dashboard where they can view comprehensive data on their event. Pre-event data can be found on the dashboard page, Pre-event tab. You may view the following on the Pre-event dashboard: Number of Invitation ...
In-event Dashboard
As the event organizer, we know you wanted to keep track of how the entire event is doing. EventX Virtual platform brings you the live in-event organizer dashboard. The real-time in-event dashboard shows real-time attendee count at different ...
Exporting the Attendee list
To keep a record of all the participants who attended your event, you may now export the attendee list anytime from the Organizer portal. This feature is available on Enterprise plan. To export the attendee data: Step 1: Log in to your account at ...
New Account Sign Up/Login Flow for Mainland Users 中国内地用户新账户注册/登录流程
Event Attendees, Event Managers, Speakers, Exhibitors and Booth Representatives from China will now enjoy a more simple and direct account sign up and login flow with their mobile no. on EventX platform. If our platform detects the user's IP address ...
EMS attendee data sync to EventX virtual event platform
If you have used the EMS platform in the past and wanted to sync attendees to EventX virtual event platform, you may now possibly do so because the data Sync from EMS to EventX virtual event platform has already been made available. When setting up ...
Utilize custom page to empower your event
Are you thinking of ways how to increase attendee engagement while they are at your event site? Try utilizing the custom page which is available under Enterprise Plan. To add a custom page check out: Venue Customization - Configure Navigation and ...
Blocklist function
On some occasions, event organizer would like to apply a tighter control on their attendee registration list, like avoiding competitors from joining their event or prefer the attendee to register by their company email. You can now make use of the ...
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