Troubleshooting guides and FAQ's
How to install Wechat for New users
For iOS & Android Devices To Install and Setup a WeChat Account: Open the App Store (for iOS devices) or Google Play Store (for Android devices) > Search “WeChat” > Install WeChat Once the download is complete, open the WeChat App > Click Sign Up ...
EventX Daily Digest Emails
EventX Daily Digest emails are automatically sent by EventX to notify key individuals on the event updates such as the total event registrants to-date. Currently, these automated emails will be sent to: The Organization Admin - The email address used ...
Troubleshooting email delivery issues when logs show successful sending
EventX email system records the full logs for all your sending email. You can always locate the email campagin sending logs with success, failure status and reason. If the EventX logs indicate the emails were sent successfully, here are some ...
Registration form 1.0 vs 2.0
EventX offers two registration system options: Registration Platform Version 1.0 Legacy system More limited in terms of features and customization Supports basic event registration needs Fewer integrated third-party apps and add-ons Registration ...
SMS limitation in different countries
EventX utilizes Twilio as its SMS gateway service to send bulk SMS messages to various countries. However, there are several country-specific regulations regarding SMS compliance that impose certain restrictions. Some of the examples are: Country ...
Can EventX support multi-devices login at the same time?
EventX allows attendee to log in to the same account, however, the live webinar will be only available to view in one tab at the same time. Therefore, 2 people cannot watch the same webinar session on different devices. If User 1 is watching the ...
Use Google Analytics to make attendee traceability possible to organiser
Apart from sharing the Google Analytics (GA) or Google Tag Manager (GTM) with EventX to track the activities on EventX platform, organisers can also use their own GA to trace attendee activities via different channels, device and browsers. Here are ...
Attendee hearing "hissing sound" during screen sharing/play in video library
Symptom Some user reported to us that, when they share the video (mp4 format) from EventX video library to the audience, the audience reported to hearing "hissing sound". However, the sound quality is absolutely normal when the organiser play the ...
Using OBS Virtual Camera Software for Event Livestreaming
Video Source Comparison Video Source Audience lands on Details Benefits Laptop Camera or built-in Camera EventX Native camera from the laptop. The most easier way to start livestreaming Can only use the camera video as the broadcast input source ...
Resend an invitation/confirmation email
In some cases, invitees cannot find the email invite sent by the organizer. Users can resend an email invitation or confirmation email on EventX portal. Here's what you need to do to resend the invitation/confirmation email Reminder: Confirmation ...
How to change attendee's ticket type
Using multiple ticket types with Free and Paid tickets means having different event access or permission for each type of ticket. In the case that the attendee wishes to change his ticket type, you may do so by following a few steps. Reminder: ...
Attendee Status defined
There are 3 types of attendee status. Here are the definitions for organizers to understand the differences better. Attendee Statuses: Invited Definition - Attendees will be under Invited status when they have been invited into the event by the ...
How to have virtual background on EventX Live streaming ?
If you would like to blur your background or change to a virtual background, you may do so with a webinar session running on EventX live streaming tool. Here's how you can set your virtual background: Reminders: The virtual background effect is only ...
Definition of Event Roles
An event manager cannot: add another team member as event manager of the event and connect to stripe account and create tickets Organizer Organization Manager Event Manager Host/Co-host of Webinar Session Speaker Booth Exhibitor Booth Representative ...
Troubleshooting Video upload issue
In some instances, you experience some issues when uploading videos for your event. Check out some information that you need to know to avoid getting issues during the upload process. Please follow the Recommended upload encoding settings Remarks: 1. ...
Event Data Analytics 101
What is Data Analytics? Analytics is the process of discovering, interpreting, and communicating significant patterns in data. . Quite simply, analytics helps us see insights and meaningful data that we might not otherwise detect. Analytics tracking ...
Traffic support on EventX virtual event
When organizing an event, one concern we raise is how many users can EventX Virtual Platform accommodate or how much traffic on the event site can it support. Here's what you need to know about traffic terms. 1. Concurrent Users Concurrent users ...
Using Google Analytics or Google Tag Manager in EventX virtual events
One of the main goal for organizing a event is to collect data on the attendee behaviours for further analysis. It is easy to do so in a physical events but you can do the same in your EventX virtual event. If you have your own custom script, Google ...
Breakout Rooms
To enhance engagement and interaction during a live session, event organizer may arrange group discussions in between conference or webinar sessions. You can make use of Zoom's breakout room function in EventX virtual event platform by embedding the ...
Browser settings that need to be checked before joining an event
When joining an event make sure to use the supported browsers Safari Chrome Firefox Microsoft Edge Joining an event via Safari - Please toggle off “Prevent Cross-Site Tracking” On iPhone Step 1: Go to your phone settings and choose Safari. Step 2: ...
Ways to prepare before joining an event
Want to have a smooth, hassle-free event? Ensure that everything works well before the event day. Check your browser *** It is important to check/change your device browser settings with the recommended settings to access the event successfully. ...
I already signed up for an account but still unable to enter the event during event live period
In order to join the event, attendees will need to use the same email address where they received the invitation email to sign up for an account. If you used a different email address to sign up you will not able to enter the event, please log out ...
How to solve showing Black/Green or other colors of screen on audience side while streaming video?
Possible solutions for the Host: Make sure your drivers are using the latest version Restart browser Disable hardware acceleration in your browser How to disable hardware acceleration in my browser? Step 1: Click on menu icon and go to Settings Step ...
Recommended bandwidth on hosting or attending a live webinar session
Participating in a live session requires fast connection and strong processing power for optimal streaming speeds. In addition to having a stable connection, we recommend the following bandwidths for hosts, speakers and attendees; Minimum Upload ...
Troubleshoot to connection failure for webinar sessions and networking
If you find the "Connection Failed" when using EventX Livestreaming Tool or attending a live webinar in the virtual, please try the following: Check if you are attending the event via VPN. If yes, please turn off the VPN and attend via your personal ...
How to check current bandwidth on my device?
When you are facing issues when hosting, watching the webinar session or doing networking in EventX event, one of the possible reasons might be due to bandwidth or network instability. To verify the root cause, you can check the following: Browser: ...
My mic/camera is not working when doing livestream or joining networking table?
Helpful Tips: Before joining an event, we recommend testing your Mic and Webcam to check if it is working properly and configured correctly. To test your Mic visit: https://www.onlinemictest.com/. To test your webcam visit: ...