Troubleshooting guides and FAQ's
Sunset of EventX 1.0 Platform
We regret to inform you that the EventX 1.0 platform will be discontinued as of February 28, 2025. After thorough evaluation, we have chosen to remove this feature to concentrate our efforts on improving other areas of the EventX experience. EventX ...
Difference Between Organization Manager And Event Manager
Differences Organization Manager Event Manager An organization manager is able to access and manage all the events created under an organization. An event manager can only access and manage the specific event that is assigned to them. How To Add ...
EventX Lead Finder Data Overview
How Is EventX Data Sourced and Collected? EventX guarantee that we will never sell the data of attendees provided by the organizer. EventX data isn't single-sourced, there are 2 main ways in which EventX collects data: Public Data Crawling: EventX ...
Testing Event flow
When you are not yet familiar with the features and functions available on EventX 2.0 platform, before creating your actual event we highly suggest the following: 1. Create a Testing event - You will be able to test and explore the available features ...
Request For Data Removal
To request removal of your personal data and account, please send a email using your account email to data-removal@eventx.io and specifically what data you want removed. We will handle it accordingly. Normally, we will get back to you within 7 ...
Registration form 1.0 vs 2.0
EventX offers two registration system options: Registration Platform Version 1.0 Legacy system More limited in terms of features and customization Supports basic event registration needs Fewer integrated third-party apps and add-ons Registration ...
Whitelabel Package
Clients can subscribe to our Whitelabel Packege the remove the EventX branding in the following areas. Favicon for the Web App Social media meta title. Hide "EventX" wording. WebApp Installation EventX wording Landing page footer banner Email footer ...
Exporting a HAR File for Troubleshooting
A HAR (HTTP Archive) file records detailed information about the network requests made by a website or web application. HAR files can be useful for diagnosing performance or functionality issues with a web-based platform. By capturing data about ...
Discontinued product
EventX 1.0 (Event App) We regret to announce that the Event App on EventX 1.0 feature has been discontinued effective on May 31, 2023. After careful consideration, we have decided to remove this feature from our platform in order to focus our ...
What browsers are supported by EventX?
EventX is best experienced on a Chrome browser (version 79 or higher), laptop, or desktop. Download the latest version at https://www.google.com/chrome On participant side We support the following web browsers: Chrome 79 and above Safari 12.1 and ...
Can EventX support concurrent logins?
When users log into the same account on multiple devices, there will be a popup message to alert them that their account has been logged in on another device. Who will see this popup message? Assuming there are 2 devices accessing the same account, ...
Use Google Analytics to make attendee traceability possible to organiser
Apart from sharing the Google Analytics (GA) or Google Tag Manager (GTM) with EventX to track the activities on EventX platform, organisers can also use their own GA to trace attendee activities via different channels, device and browsers. Here are ...
Analytics in raw data format
Besides the pre-event and in-event analytics, EventX also provide raw data event analytics for event organiser. Please request the raw data report from your project manager (Raw data report is only available for Virtual Event & Expo user). Definition ...
Attendee hearing "hissing sound" during screen sharing/play in video library
Symptom Some user reported to us that, when they share the video (mp4 format) from EventX video library to the audience, the audience reported to hearing "hissing sound". However, the sound quality is absolutely normal when the organiser play the ...
Resend an invitation/confirmation email
In some cases, invitees cannot find the email invite sent by the organizer. Users can resend an email invitation or confirmation email on EventX portal. Here's what you need to do to resend the invitation/confirmation email Reminder: Confirmation ...
How to change attendee's ticket type
Using multiple ticket types with Free and Paid tickets means having different event access or permission for each type of ticket. In the case that the attendee wishes to change his ticket type, you may do so by following a few steps. Reminder: ...
Attendee Status defined
There are 3 types of attendee status. Here are the definitions for organizers to understand the differences better. Attendee Statuses: Invited Definition - Attendees will be under Invited status when they have been invited into the event by the ...
How to have virtual background on EventX Live streaming ?
If you would like to blur your background or change to a virtual background, you may do so with a webinar session running on EventX live streaming tool. Here's how you can set your virtual background: Reminders: The virtual background effect is only ...
Definition of Event Roles
An event manager cannot: add another team member as event manager of the event and connect to stripe account and create tickets Organizer Organization Manager Event Manager Host/Co-host of Webinar Session Speaker Booth Exhibitor Booth Representative ...
Post Event Report
The post-event report also knows as the event summary gathers all the success metrics and other data that illustrate the performance of your event. The report can help you determine if the event achieved its measurable goals, determining whether the ...
Troubleshooting Video upload issue
In some instances, you experience some issues when uploading videos for your event. Check out some information that you need to know to avoid getting issues during the upload process. Please follow the Recommended upload encoding settings Remarks: 1. ...
Article Standard Template (draft)
Introduction - Using Paragraph with Bold test in a large font size Reminder (in red): Using Paragraph in a default font size Point 1 Point 2 Point 3 For step by step user guide: Step 1: Go to
Event Data Analytics 101
What is Data Analytics? Analytics is the process of discovering, interpreting, and communicating significant patterns in data. . Quite simply, analytics helps us see insights and meaningful data that we might not otherwise detect. Analytics tracking ...
Traffic support on EventX virtual event
When organizing an event, one concern we raise is how many users can EventX Virtual Platform accommodate or how much traffic on the event site can it support. Here's what you need to know about traffic terms. 1. Concurrent Users Concurrent users ...
Adding Organization Team Manager
An organization can consist of multiple organization managers. You may add team members to help manage your organization more efficiently. Here's how you add additional people to manage the organization. Note: Available on Enterprise Plan Step 1. ...
Using Google Analytics or Google Tag Manager in EventX virtual events
One of the main goal for organizing a event is to collect data on the attendee behaviours for further analysis. It is easy to do so in a physical events but you can do the same in your EventX virtual event. If you have your own custom script, Google ...
Breakout Rooms
To enhance engagement and interaction during a live session, event organizer may arrange group discussions in between conference or webinar sessions. You can make use of Zoom's breakout room function in EventX virtual event platform by embedding the ...
Browser settings that need to be checked before joining an event
When joining an event make sure to use the supported browsers Safari Chrome Firefox Microsoft Edge Joining an event via Safari - Please toggle off “Prevent Cross-Site Tracking” On iPhone Step 1: Go to your phone settings and choose Safari. Step 2: ...
Ways to prepare before joining an event
Want to have a smooth, hassle-free event? Ensure that everything works well before the event day. Check your browser *** It is important to check/change your device browser settings with the recommended settings to access the event successfully. ...
I already signed up for an account but still unable to enter the event during event live period
In order to join the event, attendees will need to use the same email address where they received the invitation email to sign up for an account. If you used a different email address to sign up you will not able to enter the event, please log out ...
How to solve showing Black/Green or other colors of screen on audience side while streaming video?
Possible solutions for the Host: Make sure your drivers are using the latest version Restart browser Disable hardware acceleration in your browser How to disable hardware acceleration in my browser? Step 1: Click on menu icon and go to Settings Step ...
Recommended bandwidth on hosting or attending a live webinar session
Participating in a live session requires fast connection and strong processing power for optimal streaming speeds. In addition to having a stable connection, we recommend the following bandwidths for hosts, speakers and attendees; Minimum Upload ...
Troubleshoot to connection failure for webinar sessions and networking
If you find the "Connection Failed" when using EventX Livestreaming Tool or attending a live webinar in the virtual, please try the following: Check if you are attending the event via VPN. If yes, please turn off the VPN and attend via your personal ...
How to check current bandwidth on my device?
When you are facing issues when hosting, watching the webinar session or doing networking in EventX event, one of the possible reasons might be due to bandwidth or network instability. To verify the root cause, you can check the following: Browser: ...
My mic/camera is not working when doing livestream or joining networking table?
Helpful Tips: Before joining an event, we recommend testing your Mic and Webcam to check if it is working properly and configured correctly. To test your Mic visit: https://www.onlinemictest.com/. To test your webcam visit: ...
Login To Your EventX Account As An Organizer
To create an EventX account, please contact our sales team via email at sales@eventx.io. Once an account has been created for you, you may then login by following the steps detailed below. Step 1: Go to https://portal.eventx.io/ for the login page. ...
Usage Limits on EventX
General Each event supports up to 10K attendees regardless of roles, attendee status, invitation channels Number of attendee custom fields in a event: Under 20 Registration form Max 30 custom fields on each registration form Max 40 ticket types on ...
How to connect the Pocket WIFI and Label Printer for the first time?
If both the Pocket WIFI and the printer are from our rental package, settings has been done before sending them to you. But you can still go through the following steps if they are found to be disconnected. Turn on the Pocket WIFI. Select WPS in the ...
Check Account Expiry Day
Check Account Expiry Date Go to Event List Homepage (click EventX logo at top left) and click the Account Name on the right upper corner. Choose My Profile. Expiry Day is shown in the box of Account Usage. Tips: You can also check Email Delivery ...
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page code, you can dig into the site's HTML, CSS, and ...
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