Order List

Order List

All successful ticket orders for paid and free tickets will be shown on the Order List. This applies for both online and offline payments.

Filters

Below are the definitions of filters that can be applied on the Order List page. 
  1. Payment Methods : Shows the method of payment used by the purchaser
    1. Online Payment 
    2. Offline Payment 
    3. N/A - For free tickets/orders
  2. Status : Represents the order status
    1. Initialized
    2. Payment pending 
    3. Paid 
    4. Cancelled 
    5. Completed
  3. Offline Payment Approval : Represents the approval status of offline payments
    1. Pending 
    2. Approved 
    3. Cancelled 
    4. N/A - Represents either an online payment order or free ticket order 

Changing Approval Status For Offline Payment Orders 

Offline payments need to be manually approved by the organizer in order for the purchaser to receive an order summary email and confirmation email. Please refer to this article for more information on how to do so. 

Searching For An Order

Organizers are able to search for a specific order using either the Order Owner or Purchaser Email fields.

Resending Order Summary/Payment Reminder Email 

  1. Select the attendee by clicking on the checkbox.


  2. Click on the send icon and select the respective email. 

    Note: The payment reminder email is for offline payment orders.


Approve/Cancel An Order

  1. Select the attendee by clicking on the checkbox and click on the tick or cross icons as shown below. 

Remarks 

  1. Online purchases cannot be approved
  2. Offline purchases can be approved or cancelled

Frequently Asked Questions

  1. If an attendee has purchased a ticket online via credit card and would like a refund, how do I do so? 
    1. If you are using EventX's Stripe account, send the following details to your project manager. 
      1. Purchaser email address
      2. Amount to be refunded 
    2. If using your own Stripe account, the refund can be done directly on Stripe. 
  2. Once the refund is completed, will the status of the attendee change on the Order List? 
    1. No, the refunds done on Stripe and the status on the Order List are independent. 

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