Allowing event organizers to set up custom email domains when using event management software offers several benefits, including:

• Professionalism: Custom email domains provide a professional touch to the communication between event organizers and attendees. It gives a more serious and credible look to the event.
• Brand Recognition: Event organizers can use their company or event name in the email address, which will help attendees recognize and remember the brand more easily.
• Higher open rate: Attendees will be more likely to open the email with the event organization email domain.
• Increased Security: Having a custom domain makes it harder for spammers or hackers to spoof the event organizers' email addresses, which can help protect both the organizers and the attendees.

About admin roles for this task

You must be a super admin or org admin with access to the DNS records of your public custom domain.

Before you begin

You will need to grant EventX permission to send emails on your behalf. Once you have completed Domain Authentication by following the instructions on this page, both receiving email servers and human recipients will be more likely to trust the legitimacy of your messages, which means you're more likely to reach an inbox than a spam folder.

1. Access the Custom Email Domain. Begin by clicking the Event Settings on the left-hand side navigator, under the Basic Event Info tab, you can find Custom Email Domain after you have enabled the Email as the event delivery method.

2. Add a new email domain. Enter the domain name and click Add. Then you will need to follow the instructions to set up the domain.

1. You may need to contact your internal technical support and domain host to configure the settings for you.
   
2. If you have a Sendgrid account linked to your domain, you may select the Custom DKIM Selector feature after inputting your domain name. 
   
   
   
   

Once you have configured the DNS settings, you can click Check Status to confirm if the status is verified.

3. Add a new sender name and email. Click Add Email > enter the Sender Name and Sender Email that you would like to use for email communication with attendees. Then click Verify Email. A verfication email will then be sent to the entered email address. 

4. Select the email address for sending Manual emails. Once the email address has been verified, you can select it from the Sender dropdown when you draft the manual emails.

Note: You may not be able to select the custom email address due to the verification failure. Please check with your domain host for DNS settings confirmation. 

FAQ

1. Shall I input the full cname records on the domain portal?
   
   Answer : You should only input the subdomain part on the key of the cname/TXT record. For example, user will only need to input s1._domainkey on the key part
   
   
   
   
   
   
   

2. How can I confirm if the cname/TXT records have been effective?

   Answer : You can do a cname/TXT record lookup and confirm if the records have been effective.
   CNAME lookup: https://mxtoolbox.com/CNAMELookup.aspx

   TXT lookup: https://mxtoolbox.com/txtlookup.aspx

3. Possible to add an email address which cannot receive email?
   
   Answer : In order to maintain security, the custom sender feature requires a verified email that is able to receive emails. This ensures that only users who have provided a valid and active email address can access the custom sender capability. By gatekeeping this feature behind email verification, we aim to prevent misuse from unverified users. 

4. EventX is using Sendgrid as the email gateway. If your domain is already connected to Sendgrid, you will need to use a new subdomain to connect with EventX. For example, you can use @event.mycompanydomain.com if your company already using @mycompanydomain.com to connect with Sendgrid.
   

5. Can I use a domain that a domain that is currently used as my website?
   
   Answer : No, the domain that you input must be not in use. It cannot be the same domain as your active website. An alternative would be to use a second level domain. For example, a root level domain is sample.com while a second level domain is events.sample.com.

6. Is there a possibility that my sender name is not displayed? 
   
   Answer : Yes, your input sender name will not be shown on Outlook if you have enabled the Add to calendar toggle. Instead, your organization name (set on EventX) will be shown. Please refer to this article for further information.