Troubleshooting guides and FAQ's
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page ...
Sample agent guidelines
These are guidelines that this section might contain to help agents solve tickets. You can adapt the article to your support workflows or delete it. Is the question answered in the knowledge base? Check the knowledge base for answers to most common ...
Your community is ready for users
The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, or any other community item. To get started, see ...
The content in this section is restricted to your agents
You can restrict content to agents only and also to specific organizations. To find out how it's done, see Restricting access to content. You can use content access restrictions to provide agents with internal articles they need to do their job. You ...
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complete self-service support option for your customers. The ...
How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the translated content to the Help Center. For instructions, see ...