The content in this section is restricted to your agents
You can restrict content to agents only and also to specific organizations. To find out how it's done, see Restricting access to content.
You can use content access restrictions to provide agents with internal articles they need to do their job. You can also use it to make personalized content available to specific organizations you support.
Related Articles
How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the translated content to the Help Center. For instructions, see ...
Can I embed a map in email content, say a Google Map link?
If you need to include a map link in your email content, you can simply copy and paste the link into a text box.
Sample agent guidelines
These are guidelines that this section might contain to help agents solve tickets. You can adapt the article to your support workflows or delete it. Is the question answered in the knowledge base? Check the knowledge base for answers to most common ...
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page ...
How can I create a table in email?
Using HTML code to create table in your email content If you need to display information in table format, you will need to create a table by HTML codes. Steps: 1. Go to the email and click Edit message to edit the email content. 2. Drag-and-drop the ...