Introduction

1. Invitation to Attendee
   
2. Invitation to Host/Speaker/Exhibitor/Booth Rep
   
3. Invitation to Event Manager
4. RSVP Invitation
   
5. Confirmation (With Ticket)
   
6. Confirmation (Without Ticket)
   
7. Reminder (24 Hour) 
   
8. Reminder (1 Hour)
   
9. Acknowledgement Email (Only applies to events with EventX 2.0 Attendee Approval turned on)
   

1. The automated Reminder (24 Hour) and Reminder (1 Hour) will be toggled OFF by default once a new event is created. Please refer to the Toggle On Automated 24hr & 1hr Reminder Email section below.

How to Use the Automated Email Feature

1. Go under Email > Automated Email > Select the template that you would like to view / edit.
   
   
   
   
2. Click on the Edit icon to edit the template
   
   
   
   Note: 
1. It will take approximately 10 minutes for the email statistics such as the Delivered, Opened  & Clicked rate to be detected. 
    

1. If organizers would like to attach a calendar reminder to the Email template, simply toggle on "Attach Calendar Reminder in Email". 
   
   
   
   
1. Note: Once toggled on, attendees will be able to add the event to their personal calendar. 
   
2. Start editing the email template. 
   

1. Organizer may toggle on "Include check-in QR Code in email attachments" if they prefer to have a separate attachment of the QR code in the email. This is helpful if recipients email usually block receiving images in the email content.
   
2. When toggled off no QR code attachment will be included in the email.
   
3. The toggle on/off for QR Code will not affect the QR code Merge tag of the email content.

1. Organizers are able to use their own domain to send out automated emails to improve open rates. Please refer to the Setting Up Custom Sender Email Domain section in this article for more information on custom sender email domain setup. Once the domain setup is done, the Selecting Custom Sender Email Domain For Automated Email section would guide you on how to select the custom domain for automated emails.
   
   
   
   
2. Input the desired Sender Name to the highlighted box. 
   
   
   
   
3. Add Reply-to Email. This is the email address that will receive any replies from the attendees. 
   
   
   
   
4. Edit the Email Subject line by directly changing it on the highlighted box below.
   
   

1. To edit current content, simply click on the existing blocks on the email template. To add new content, drag & drop the content blocks from the right panel onto the email template.
   
   
   
1. Note: In order to edit the mobile view of the email, simply click on the mobile icon as shown below.
    
   
   
2. To add either blank blocks or a button, use "Blocks" on the right panel. Then, drag & drag the desired blocks onto the email template. 
   
   
   
3. To manage the template settings, click "Body". 
   
   
   
4. Organizers can utilize merge tags to further personalize the email content. Please refer to this article for detailed steps on how to add merge tags and this article  for more information on merge tags. To add merge tags into the automated email template: 
   
1. Drag & drop a new text field or click on existing content boxes > Click Merge Tags > Select a suitable merge tag.
   
   
   
5. For events that do not need to access the EventX Webapp, organizers can delete the Enter Event button found in the automated Confirmation and Reminder emails. To remove the button, click on the button block and click on the delete icon.
   
   Note : If the Enter Event button is removed, the attendee wil have to use the link in the automated invitation email to access the landing page. 
   
   
   

1. Click "Save Draft" at the bottom left corner once changes are made. 
   
   
   
2.  Click "Send Test Email" > Enter the target email address > Click "Send Test Email".
   
   
   
   
   

Selecting Custom Sender Email Domain For Automated Email 

Checking Automated Email Delivery Status & Statistics 

1. In order to check the delivery status and statistics of the desired automated email, simply click on the dashboard icon.
   
   
   
   
2. Under the Dashboard, you will be able to click on the respective filters to view the attendees under the respective filter.
   
   
   

1. Go to People List > Select the corresponding attendees > Click the resend icon.
   
   
   
   
2. There will be a pop-up that shows the type of email (Invitation/Confirmation) that will be sent out to the recipient and also if the attendee is eligible to receive a resent email.
   
1. Note: Organizers are not able to resend automated emails to Lead Finder prospects. Instead all emails to Lead Finder prospects should be done through manual email. 
   
   
3. Click Next > Select the attendee that you would like to send them an SMS notification (If SMS notification is turned on) > Click "Long Press to Send".
   
   

Below is the look and feel of the automated order confirmation email. This email will be sent out to the purchaser when the Online Payment successfully completed.

Remarks

1. The Promo Code used by the purchaser will be shown below the ticket name. The sample image is as shown below.
   
   
   

Limitation

1. This email template is not editable at this moment.
2. This is an automated email, organizers cannot trigger this email manually. 

EventX Daily Digest emails are automatically sent by EventX to notify key individuals on the event updates such as the total event registrants to-date. Currently, these automated emails will be sent to: 

1. The Organization Admin - The email address used to create the organization on the EventX backend portal.
2. The Organization Managers - The email addresses that have been assigned under Team Management. 

Note: 

• The “EventX Daily Digest” emails cannot be disabled.

Adding Ticket Class Name