Create ticket types for your event

Create ticket types for your event

To create ticket types for your event, follow these steps:

Important Reminder:

  • Organizers can create a maximum of 44 ticket types for each event.
  • Once the tickets are sold, the organizer cannot delete the ticket anymore.

Step 1: After logging in to the organizer portal, go to Tickets and click on the "Connect your Stripe account" button to set up a Stripe account.

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For clients who subscribed EventX and need to connect stripe with the EventX sub-account, which will follow the transaction rate below:
  • Credit Cards issued from Hong Kong: 3.3% + US $0.5 (Fixed)
  • International Credit Cards or AMEX: 5.3% + US $0.5 (Fixed)

For the freemium client to connect stripe with the EventX sub-account, which will follow the transaction rate below:

  • All cards (including Credit Cards issued from Hong Kong and International Credit Cards or AMEX):  5.3% + US $0.5 (Fixed)

Step 2: When a Stripe account is connected, click the Add ticket button. If there are already existing tickets, click Add Ticket to create a new ticket. 

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Once a ticket has been created, the organizer can input the following information: 

Ticket Details

The organizer can customize the basic ticketing information, such as ticket name, ticket type (priced or free ticket), sell quantity, and sell price.

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When all tickets have been sold out, registrants will see the indication "Ticket has sold out".

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Webinar Permission Access

The organizer can assign access for each ticket holder to join the webinar sessions by selecting webinar sessions to confirm which sessions this ticket holder can access.

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By clicking on the All Webinar Sessions, organizers will allow this ticket holder to access all webinar sessions that are on the platform.

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Breakout Session Access

In order to set the access for attendees who are attending the event in-person, please note the following:

Step 1: Ensure that In-person Check-in is toggled ON to be able to edit the Breakout Sessions. 


Step 2: Create a new breakout session by clicking on "Add Session" or edit any existing session that has been created by clicking on the edit icon.

Note: If organizer chooses to create a new Breakout Session, simply input the session name, set the start & end period of the session and click "Create & Next".



Step 3: Under Participants, select the attendees that you would like to allow access to the session.
  1. To allow all attendees to access the session, select "All attendees" 


  2. To allow attendees with certain ticket types to access the physical session
    1. Select "Attendees with specific criteria" > click on the "Select criteria" dropdown menu > Select the corresponding ticket type to allow access > Click Save.



Ticket Sale Time

The organizer can set the ticket selling period by setting the start and end date and time of sales.

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If ticket selling has not started yet, ticket and ticket details are greyed out and still unavailable to click.

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When the ticket sales period has ended, it will be indicated as below.

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Ticket Description

The organizer may also add the ticket description/ message for the attendee in the Ticket Description box.

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The ticket description will be shown under the ticket type on selecting the ticket step in the event landing page.

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Once the attendee has purchased a ticket, the confirmation email will include the purchased ticket details.

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Remarks 

  1. If there are multiple tickets created, the ticket display on the registration form will be sorted based on ticket price. The free tickets will be displayed above the paid tickets. Therefore, if organizers would like to sort the tickets based on other methods (for eg: event day), please contact your project manager. 

Use Case

  1. In order to know more regarding how to create and deactivate a ticket for early bird promotions, please refer to this article. 

 

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