Step 2: When a Stripe account is connected, click the Create Ticket button.  

The organizer can customize the basic ticketing information, such as ticket name, ticket type (priced or free ticket), selling quantity, selling price and purchase limit. 

When all tickets have been sold out, registrants will see the indication "This ticket has sold out".

Webinar Permission Access

Ticket Minimum / Maximum Limit Per Purchase

Organizers are able to limit the number of tickets per purchase. This can be applied to each ticket that is created. To do so, simply set the minimum and maximum purchase amount for each order in the section shown below. 

Once done, attendees will not be able to purchase more than the set amount. For example, if the maximum number is 1, attendees can only purchase up to 1 ticket for this particular ticket type. 

Remarks: 

1. The purchase limit only applies to the specific ticket that is created. Attendees are still able to purchase other tickets under the same registration form if there are multiple tickets assigned to the form.
   
2. Purchasers are able to register again under the same email address and purchase a new ticket. 

Breakout Session Access

In order to set the access for attendees who are attending the event in-person, please note the following:

Step 1: Ensure that In-person Check-in is toggled ON to be able to edit the Breakout Sessions. 

Step 2: Refer to this article on how to create breakout sessions. 

The organizer can set the ticket selling period by setting the start and end date and time of sales.

 

Ticket Description

The organizer may also add a ticket description for the attendee in the Ticket Description box. Here, organizers are able to change the font, font size, attach links and also add images if needed. 

The ticket description will be shown under the ticket type on the registration form. The display of the ticket can be collapsed. 

Once the attendee has purchased a ticket, the automated order summary and confirmation emails will include the purchased ticket details and also the ticket description.

Order Summary Email

Confirmation Email

If organizers have input a message for a particular ticket, the message will be shown in the automated order summary and confirmation emails. 

Order Summary Email

Confirmation Email 

Editing A Ticket 

Organizers are able to edit the items within a ticket even after the ticket sales have started. 

Remarks

1. Once the items such as the ticket name and message to attendee has been changed, it will be reflected on the Order Summary email, Confirmation email and Invoice only if the organizer resends it to the purchaser. Please refer to the screenshots below for an example of the changes reflected on the Order Summary email. 
   
1. Before changes are made 
   
   
2. After changes are made
    
   
2. The updated ticket name will not be shown on the Order List for existing purchases.  
   
3. If the organizer changes a free ticket to a priced ticket or increases the ticket price, there will be no changes in price shown on the Order List, Invoice and Order Summary Email for existing purchases. The updated pricing will only be reflected on the registration form.

Assigning Tickets

1. If there are multiple tickets being purchased by an attendee using the same email address, the attendee can decide if he wants to assign the ticket to other attendee.
   
   
2. Once the ticket holder with multiple tickets receives the automated confirmation email as below, simply click on Enter Event.
   
   
   
   
3. The purchaser can then decide if they would like to assign the ticket to another attendee by clicking on Assign to Other. Once the button is clicked, simply input the email address to be assigned to and click Assign Ticket.
   Note: The ticket can only be assigned once. The assigned attendee cannot reassign the ticket.
   
   
   
   
   
   

Remarks

1. The multiple ticket purchase feature is available for all events. 

Using multiple ticket types with Free and Paid tickets means having different event access or permission for each type of ticket. In the case that the attendee wishes to change his ticket type, the organizer may do so by following a few steps.  

Reminder: 

• Editing the ticket type will NOT trigger any automated confirmation email. 
• Editing the ticket type will only change the permission or access of the attendee to the event. However, it does not handle any refund or surcharge. (Organizers still need to handle the money via Stripe and not in Event Portal

To change an attendees ticket type, do the following:

Step 1: Go to Attendee list on the left.

Step 2: Locate or search the attendee, hover after on the right and click on the Edit icon.

Step 3: Change the ticket type by choosing from the types of ticket available.

Step 4: Click Update and the updated ticket type will be shown under the participant's detail.

1. As the confirmation email will not be sent out automatically after the ticket type is updated, please refer to this article to know how to resend automated emails. 
   
1. Once the automated confirmation email is resent to the attendee, it will reflect the new ticket type that has been assigned.