Brother Printer Setup Guide 

Zebra Printer Setup Guide

Login Steps

 

https://apps.apple.com/us/app/eventx-check-in/id1589358447

 

https://play.google.com/store/apps/details?id=io.eventx.esaas.checkin&hl=en&gl=US

Software Requirement

1. The devices for installing the EventX Check-in App require iOS 14+, iPadOS 14+ or Android 10+.
   
2. NOT available on Mainland China market store, like HUAWEI, 应用宝, XIAOMI, VIVO, OPPO, etc.
   

Hardware Requirement

We strongly recommend using an Apple device that is currently within Apple's active support period.

These are the vintage models released by Apple. https://support.apple.com/en-hk/102772

Our Suggested Models are:

1. iPad mini 5th+ Generation
   
2. iPad Air 3rd+ Generation
   
3. iPad 7th+ Generation
   
4. iPad Pro
5. iPhone 12th+ Generation

2. Open The App

3. Scan the QR Code

Under In-person Check-in on the portal page, go to the Tutorial tab and scan the QR Code shown under step 3 to access your attendee list. 

Functions and Features

Viewing Real-time Event Statistics

• Attended: Number of attendees who have attended the event with the check-in time record.
  
• Not Attended: Number of attendees who haven’t shown up at the event yet. And no check-in time is recorded.
• At the Venue: Number of attendees who are still at the event venue with the checked-in time as the latest record.
  
• Checked-out: Number of attendees who have left the event venue with the checked-out time as the last record.
  

Note:

1. If the organiser/entrance staff did not Check-out any attendees, the Checked-out number will be 0.
2. If the organiser/entrance staff allows Check-in anyway and allows multiple check-ins for each attendee, the number of attendees shown under Attended and At the Venue will still count as 1 attendee.

Identifying Attendee Status

• Green Check: Represents the attendee is At the Venue.
• Gray Check: Represents the attendee who has checked out, not at the venue right now. (if the organiser/entrance staff has logged the check-out activities)
  
• Block Sign: Represents the attendee has been blocked by the organizer.
  
  

Filtering Attendees

• The check-in status.
• Different custom fields.
  

1. Only custom fields such as Multiple Choice, Single Choice and Dropdown will be shown under the Filter View section.
   
2. Organizers can filter the attendees based on their Add-on items on the check-in app version 5.3.13 onwards.
   
   
3. Organizers cannot filter the attendees based on Tags.

Check-in by QR Code scanning

To check if the attendee QR Code was successfully scanned, you may tap on Scanned History on the top right corner.

Note: If an attendee has already checked in previously, a reminder of "Previously Checked-in" will be shown. Organisers have the option to allow Check-in anyway to record a new check-in time without a check-out record.

Remarks 

• Check in anyway: Even if the attendee has an existing last Check-in time record, and Organiser still need to log a new Check-in time record, this can be used for cases where the organizer is allowing Re-entry to the event. 
• Check out: Useful to measure the duration that the attendees stay at an event/breakout session. Checking-out an attendee means that the attendee has left the event venue.
• Undo the Last Check-in: Useful for cases where the wrong attendee has been checked-in. Organizers can undo the last check-in by clicking on the tick icon next to the attendee name.  

Check-in by search

1. Attendee name
   
2. Attendee email 
   
3. Organization 
   
4. Job title 
   
5. Mobile number 
   
6. Short and long text custom fields 
   
7. Order ID
   
8. Purchaser name
   
1. Taken from the front part of the purchaser email address. For eg: yujin from yujin@eventx.io.
   
9. Purchaser email 
   
10. Promo codes 

 

Walk-in

Manage the attendee profile

1. The items that can be viewed under the attendee profile includes:
   
1. Attendee information (name, email, contact, etc)
   
2. Custom info (custom field input from the registration form)
   
3. Order details (order ID, purchaser name, purchaser email, promo code usage, payment method, order completion date & time)
   
4. Ticket types
   
5. Add-on items 
   
1. Note: The add-on items cannot be edited on the attendee profile. 
6. Time of check-in/out

Check-in Breakout Sessions

1. For organizers who are hosting events that span across multiple days and would like to have daily check-in, simply create the necessary number of breakout sessions and assign the respective attendees into each session. 
   
1. To view the daily attendance of the attendees, simply click on the "Attended" filter for the particular breakout session. 
   
2. Please refer to this article for more details on the mentioned use case.
   

Kiosk mode (Self-Check-in)

Sorting

1. Before bulk printing a batch of attendees, ensure that the correct session / filter is selected. 
   
   
   
   
   
2. Organizers can bulk pre-print the namebadges by clicking on Bulk Printing. 
   
   
   
3. Once Bulk Print is clicked, there will be a pop-up message to confirm if you would like to proceed with the printing. The number of namebadges to be printed will be shown.
    
   
   
   
4. By clicking Confirm, the printing progress will be shown. To pause the printing, simply click on the pause icon. 
   
   
   

1. To pre-print selected attendees, simply click on the attendee name to access the attendee profile. Next, click on the print icon to print the namebadge. 
   

Error Messages 

1. When using the Check-in App to scan attendee QR Codes, certain scenarios will trigger different error messages. Please refer to this article for more information regarding the error messages on the Check-in App. 
   
   

Limitations

1. Users cannot edit the ticket type of an attendee on the Check-in App.
2. Stress test completed on 10k attendees, 50 sessions, 10 custom fields, 10 tickets. This is the supported event size for the Check-in App. 
3. NOT support on full text search, currently just support fuzzy search, for example, input apple boy can meet apple boy cat and cat apple boy , but cannot meet boy apple or boy cat apple.
   
4. The Bulk Print feature only supports printing a maximum of 200 attendees at one go.
5. The Check-in App does not support walk-in OCR.
   

Custom QR Code For Check-in

To customize the information below each attendee name on the check-in app, organizers can utilize the Custom Line feature under In-person Check-in. In order to select the fields to be included, simply drag & drop accordingly.

 

Supported fields on custom lines 

Not supported fields on custom line on Check-in App

1. Create the desired number of breakout sessions under In-person Check-in on the organizer portal. Click Add Session to add a new breakout session.
   For example, if the event is 3 days, create 3 breakout sessions and name them accordingly. 
   
   
   
   
2. Input the session name and set the period that the session will be valid for. Once done, click Create & Next.
   
   
   
   
3. Select the participants that will be in the breakout session and click Save once done. 
   
   
   
   
1. All participants : All attendees on the attendee list will be listed in the breakout session. 
   
2. Attendees with specific criteria 
   
1. Select Criteria - Organizers can select the attendees based on the custom field question responses, ticket type and tags. 
   
2. Manually Select Attendee - Organizers can select the attendee by selecting them one by one.
   
   
4. In the Check-in App, select the created breakout session under Sessions to check-in the attendees accordingly. 
   
   
   
   
   
   
   
   
   
5. To view the number of attendees that have been checked-in to the breakout session, click on the Attended filter.
   Note: Please ensure that you are in the right breakout session by checking on the name indicated next to Sessions.