Use Case : Unable To Click On Check-in QR Code URL On Outlook

Use Case : Unable To Click On Check-in QR Code URL On Outlook

Unable To Click Check-in QR Code URL

If attendees encounter an issue where the Check-in QR Code URL cannot be clicked when using Outlook as shown below, organizers can manually convert the URL into a hyperlink in the email editor. 



  1. For both automated or manual email templates, click on the edit icon for the email template that you would like to edit. 





  2. Click on {{attendeeCheckInQRCodeUrl}} > Click on the link icon.



  3. Input "{{attendeeCheckInQRCodeUrl}}" as the URL and click Save.



  4. Click Save Draft.



  5. Once saved, organizers can send a test email. The URL will then be displayed as a hyperlink. 


Unable To View Check-in QR Code

If attendees encounter issues with viewing the Check-in QR Code, it might be because the content has been blocked. To view the QR Code, click on Show blocked content.



    • Related Articles

    • Use Case: How to capture lead in an Event with Lead Capture?

      Why Lead Capture can help? a. Opportunity Qualification b. Save to time to collect Name Cards Product Flow With the Lead Capture web app, exhibitors can now instantly capture attendee information right from their smartphones. Simply scan an ...

    • Use Case: Why is a different sender name being shown on Outlook?

      Summary For both automated and manual emails, there are cases where Outlook does not display the sender name as set on the EventX portal. This is due to Outlook's internal settings. When will this happen? A different sender name will be displayed on ...

    • Use Case: Assigning Table Number to Attendee

      This article will walk through a common use case - assigning table numbers to event attendees. Create a Registration Form Click on Create New Form to create a new registration form or click on the edit icon to edit an existing form. Click "Manage ...

    • Use Case: How to Hide Poll Result From Attendee?

      1. Create new Poll and go to presenter mode 2. Show Polling QR code to attendee and click "View the Polling" and make sure NOT to click "show result" 3. Attendee start voting from webapp 4. Organiser can delete present mode window and check result ...

    • Use Case : How To View Daily Attendance On EventX Check-in App

      For events that span across multiple days, the organizer might want to have a daily check-in procedure to record attendance. This can be done by following the steps detailed below: Create the desired number of breakout sessions under In-person ...