Use Case : Unable To Click On Check-in QR Code URL On Outlook

Use Case : Unable To Click On Check-in QR Code URL On Outlook

Unable To Click Check-in QR Code URL

If attendees encounter an issue where the Check-in QR Code URL cannot be clicked when using Outlook as shown below, organizers can manually convert the URL into a hyperlink in the email editor. 



  1. For both automated or manual email templates, click on the edit icon for the email template that you would like to edit. 





  2. Click on {{attendeeCheckInQRCodeUrl}} > Click on the link icon.



  3. Input "{{attendeeCheckInQRCodeUrl}}" as the URL and click Save.



  4. Click Save Draft.



  5. Once saved, organizers can send a test email. The URL will then be displayed as a hyperlink. 


Unable To View Check-in QR Code

If attendees encounter issues with viewing the Check-in QR Code, it might be because the content has been blocked. To view the QR Code, click on Show blocked content.



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